Premium
Starting at $50/mo. per user
Complete communication suite with powerful telephony, HD Video, chat, SMS, and fax in one app.
Scale to 1,000's of users, locations, departments in a single application
Standard
Starting at $36/mo. per user
Supercharged advanced phone system with HD video, chat, SMS, fax, and automation, plus insights.
Enhance service delivery, support, and customer experience.
Wireless
Starting at $10/mo. standalone
Manage your business from a mobile device. Great for businesses that need a mobile centric solution.
Included with standard and premium when you sign up.
Transparency: Installation Fee is $35. This one-time charge per device activated is paid upfront upon activation to the network.
| Premium | Standard | Wireless | |
|---|---|---|---|
| HD video meetings | X | X | |
| Maximum meeting participants | 200 | 100 | |
| Video recording retention | 365 days (1 year) | 7 days | |
| Video cloud storage | 100 hours/user | 10 hours/user | |
| Unified communications voice with advanced call handling, messaging, and meetings* | X | X | |
| Portal-based call routing administration | X | X | X |
| Toll-free calling | 10,000 minutes/mo. | 1,000 min/mo. | |
| Business SMS messaging | 200 users/mo. | 100 users/mo. | |
| More than 330 out-of-the box integrations, such as Office 365, Microsoft Teams, Salesforce, and more | X | X | |
| Unlimited storage for files, messaging, and recordings | X | X | |
| Single sign on | X | X | X |
| End-to-end encryption support for meetings | X | X | |
| Multi-level Interactive Voice Response (IVR) | X | X | X |
Frequently asked questions
What do I need to install the service?
Your UCaaS equipment arrives pre-configured, so all you have to do is plug it in. Complimentary white glove service is provided in the form of three one-hour phone sessions to acclimate the administrator to the portal and service administration.
Can I use my own equipment?
We strongly recommend ordering new equipment from NEO to help ensure a smooth implementation. However, if you have Office@Hand-compatible equipment, instructions are provided for configuring that equipment. Caveat: NEO will not be able to provide help desk support for non-NEO-purchased equipment.
Do I have to use NEO for internet access?
NEO Office@Hand is an over-the-top UCaaS service that will work with any internet service.
